Customer Success Manager

Empleado permanente, Tiempo completo · QBI Spain

Your mission

We are seeking a strategic, customer-centric Customer Success Manager (CSM) to join our Operations team. The CSM will serve as the primary point of contact for assigned accounts, building long-term relationships, driving product adoption, and ensuring customers achieve measurable value from QBi’s solutions.

This role requires strong customer success strategy capabilities, the ability to analyze customer usage and health indicators, and the skills to coordinate cross-functional teams to deliver exceptional customer experience. You will act as a trusted advisor, understanding customer objectives and helping them maximize the value of QBi’s platform.

The ideal candidate brings experience in B2B SaaS, customer engagement, and account growth, with a structured, proactive, and data-driven approach.

Key Responsibilities

Customer Engagement

✅Develop and execute a strategic customer engagement plan, guiding customers through onboarding, adoption, maturity, and renewal stages.
✅Build and maintain long-term strategic relationships, proactively addressing customer needs and aligning on evolving business goals.
✅Monitor and interpret customer usage, adoption levels, and health scores to identify opportunities, risks, and optimization pathways.
✅Lead regular business reviews to confirm satisfaction, identify areas for improvement, and ensure alignment with customer objectives.
✅Act as the Voice of the Customer, channeling insights and requirements to Product, Development, and other internal teams.
✅Coordinate across Sales, Implementation and Professional Services to ensure a seamless customer experience from deployment to renewal.

Trusted Advisor & Value Realization

✅Build strong product expertise to guide customers toward best practices and high-value workflows.
✅Partner with internal Subject Matter Experts to support customer change management, process optimization, and workflow design.
✅Identify opportunities for customers to benefit from value-added services, training, or advanced features.

Retention & Growth

✅Track account health, anticipate risks, and apply mitigation strategies early.
✅Work with Sales and Account Management to identify opportunities for expansion, upsell, or cross-sell based on customer value and product fit.
✅Contribute to strategies that increase customer lifetime value and overall revenue retention.

Continuous Improvement & Customer Feedback

✅Participate in continuous improvement efforts by proposing enhancements to workflows, processes, and customer engagement strategies.
✅Maintain active feedback loops with high-impact customers, helping guide product roadmap discussions and innovation priorities.
✅Support the creation of best practices, playbooks, and CS methodologies to enhance team performance and customer outcomes.

Your profile

What We Are Looking For

✅Bachelor’s degree in Business, Engineering, or a related field.
✅3–4 years of experience in Customer Success, Account Management, Project Management, or B2B SaaS environments.
✅Strong understanding of customer success methodologies, recurring revenue models, and customer lifecycle management.
✅Proven ability to manage strategic accounts, drive adoption, and influence renewal outcomes.
✅Excellent communication, relationship management, and presentation skills.
✅Highly organized, with strong planning, prioritization, and project execution abilities.
✅Comfortable interpreting customer data, usage analytics, and performance metrics to guide decisions.
✅Proactive, accountable, and capable of balancing strategic oversight with attention to detail.
✅High level of English; additional languages are a plus.
✅Open to occasionally travel for customer meetings or events as required

Extra Points

✅Experience CS/CRM platforms.
✅Knowledge of B2B SaaS value drivers and customer lifecycle frameworks.
✅Strong sense of urgency, ownership, and continuous improvement mindset.
✅Comfort working in cross-functional and collaborative environments.

Why us?

What we offer

✅Competitive fixed and variable salary in line with the sector, based on merit and experience.

✅Flexible remuneration (meal vouchers, transportation vouchers, and childcare vouchers). This allows you to optimize your salary thanks to the tax savings it generates.

✅Opportunity for growth in one of the most dynamic, future-proof, and fastest-growing areas: digitalization in the renewable energy business.

✅Work with an incredible team that has created a market-leading product for large companies in the sector.

⭐Lots of creative freedom.

✅Fun is part of our day: we love organizing fun initiatives that help create an even more pleasant internal atmosphere :).

✅Flexible start time with a hybrid model (4 days of home office and 1 day of office work).

✅A prime office location in downtown Madrid.

✅Continuous training plans.

✅Intensive working time during summer months.

✅Individual English classes (1 hour a week).

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About us

The company

QBi introduces a comprehensive Business Management Software tailored for renewable energy firms. Our mission is to simplify business operations by consolidating data and workflows into a unified, scalable platform and become our clients’ strategic growth partner.
The QBi platform ensures end-to-end visibility throughout the complete lifecycle of any renewable energy asset, promoting automation, seamless system integration and enhanced team collaboration. This empowers organizations to mitigate risks and make well-informed decisions, catering to key players in the renewable energy sector. From project developers to asset managers and owners or infrastructure funds, our solution fuels their digital transformation, offering a competitive edge in data management and business workflows.
Operating on a subscription-based SaaS model, our reach spans across U.S. and European markets. With a strategic focus on robust growth, particularly in the U.S., we pursue substantial expansion and accelerated development, positioning us as the leading digital partner in the renewable energy landscape.

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We look forward to meeting you!

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