Your mission

Role Overview

We are seeking an experienced and dedicated Customer Success Manager to join our Operations team. Our Customer Success team plays a critical role in building and maintaining strong, long-term relationships with our customers through strategic engagement. This position is both collaborative and customer-centric, requiring a deep understanding of our customers' evolving business needs and use cases.

As a Customer Success Manager, you will be responsible for articulating QBi’s goals, ensuring customer satisfaction, and driving value realization for our customers.

Key Tasks & Responsibilities

✅Oversee the customer experience throughout their engagement with QBi, ensuring high levels of satisfaction reducing time to value.

✅Coordinate cross-functional internal teams (Product, Development, Implementation, Professional Services, and Sales) to advocate for customer interests.

✅Maintain a comprehensive understanding of our product and service offerings.

✅Apply a structured and strategic approach to planning and execution.

✅Develop and refine policies and procedures to enhance customer experience.

✅Serve as the Voice of the Customer, representing their needs and perspectives in areas such as Product Roadmap, Technical Support, and Quality.

✅Track and analyze key customer success metrics, including user adoption, satisfaction, retention, and financial performance, using CRM tools.

✅Collaborate with the Key Account Management team to drive service expansion and support organic growth.

✅Act as the escalation point for support tickets, ensuring prompt resolution and customer satisfaction.

✅Conduct training sessions for various user groups, enhancing platform adoption and user proficiency.

✅Partner with customers to integrate our platform and tools into their business processes and workflows through deep discovery and investigation initiatives.

Your profile

WHAT WE ARE LOOKING FOR:

✅A university degree in Business, Engineering, or a related field.

✅A minimum of 3-4 years of experience in project management, business process development, or professional experience with B2B SaaS.

✅Industry experience in Renewable Energy (Solar, Wind, or Storage) is essential.

✅Proven ability to manage large accounts and drive customer satisfaction.

✅Strong relationship management skills with a customer-first mindset.

✅A strategic thinker with a solution-oriented approach, accountability, and a drive for results.

✅Ability to balance both technical details and strategic objectives effectively.

✅Excellent communication skills in English.

✅Willingness to travel as required by the role.

WHAT GIVES YOU EXTRA POINTS:

✅Strong sense of urgency and accountability.

✅Proactive, determined, and results-driven mindset.

✅High proficiency with BI or digital platforms for asset management.

✅Enjoys working collaboratively in a team-oriented environment.

Why us?

WHAT WE OFFER

✅ Fixed and variable competitive salary in line with the sector, based on the worth and experience of the candidate.

✅Flexible remuneration (luncheon voucher, restaurant voucher and childcare). This allows you to optimize your salary thanks to tax savings.

✅Opportunity for growth in one of the most dynamic, future-proof and fastest growing areas, namely the digitization of the renewable energy business.

✅Work with an incredible team that has created a market-leading product for large companies in the sector.

⭐Lots of creative freedom.

✅Lots of fun in the workplace. Frequent fun activities to make work even more enjoyable.

⏰Flexible start time with a hybrid model (3 days of home office and 2 days of office work).

✅ A prime office location in downtown Madrid.

✅Continuous training plans.

✅Intensive working hours during the summer months.

✅English classes (1 hour a week), or another language if you have a C2 level in English.

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About us

The company

QBi introduces a comprehensive Business Management Software tailored for renewable energy firms. Our mission is to simplify business operations by consolidating data and workflows into a unified, scalable platform and become our clients’ strategic growth partner.
The QBi platform ensures end-to-end visibility throughout the complete lifecycle of any renewable energy asset, promoting automation, seamless system integration and enhanced team collaboration. This empowers organizations to mitigate risks and make well-informed decisions, catering to key players in the renewable energy sector. From project developers to asset managers and owners or infrastructure funds, our solution fuels their digital transformation, offering a competitive edge in data management and business workflows.
Operating on a subscription-based SaaS model, our reach spans across U.S. and European markets. With a strategic focus on robust growth, particularly in the U.S., we pursue substantial expansion and accelerated development, positioning us as the leading digital partner in the renewable energy landscape.

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